Accepted Methods of Payment. We accept PayPal, Visa, MasterCard, Discover and American Express.
Personal checks, Money Orders or Certified Checks are accepted. If you use this method of payment, you should expect an estimated additional delay of 3-5 business days from the day we receive your check. Any checks received and deposited must clear our bank prior to the merchandise being mailed.
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers paying by one of the credit card methods should expect an estimated 7-10 business day delivery time.
If payment is made by Personal Check, Money Order or Certified Check, you should expect an estimated 10-15 business day delivery time, for the reasons stated above.
Shipping Locations. We ship to Continental U.S. (48 states), Alaska, Hawaii and Canadian Provinces.
Some restrictions on shipping to locations outside the Continental U.S. may apply, due to excessive shipping/freight costs on specific heavier products. You will see text on a product page if a shipping restriction applies.
Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number ("RA"). The RA number is required so that the package is routed to the correct processing center.
If item is not returned with RA number per above instructions, we will charge additional shipping charges to reroute package to correct address. Should you decide to return an item and not request a replacement, we will refund the cost of the item minus shipping and a 25% restocking fee. No packages will be accepted without a RA number written clearly on the package.
Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 15 days from receipt of an item to return it for a refund or replacement. You must email the refund request to firstname.lastname@example.org (with "RETURN" in the subject field), at which time the Return Authorization Number with return instructions will be sent to you. No packages will be accepted without a RA number written clearly on the package. Products being returned must have a RA number issued before returned.
If you received a different product than initially purchased, the item must be returned with the following:
· All original contents (product, manuals, instructions, etc.).
· Original packaging and packaging slip.
· Original invoice or receipt (indicate the reason for the return on the slip).
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Indicate the reason for the return on the original invoice or receipt.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We cannot be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
We reserve the right to update our policy without advance notice. By doing business with us you agree to terms outlined here. Please print this for your records.
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PLEASE NOTE: WE ARE CURRENTLY EXPERIENCING TEMPORARY TECHNICAL
DIFFICULTIES. CREDIT CARD PURCHASES CAN ONLY BE MADE THROUGH PAYPAL ACCOUNTS.